Terms of Service

1. Nature of the Platform

AlloPresta is a platform connecting clients with independent service providers. AlloPresta is not an employer and providers are not employees of AlloPresta. AlloPresta acts solely as an intermediary facilitating the connection and secure payment.

2. Acceptance of Terms

By creating an account on AlloPresta, you accept these Terms of Service and our Privacy Policy. If you do not accept these terms, you may not use the platform.

3. Registration and Accounts

You must be at least 18 years old to create an account. You are responsible for keeping your login credentials confidential. The ADMIN role is not available through public registration.

4. Limited Platform Liability

AlloPresta cannot be held liable for:

• The quality, compliance, or performance of services provided by providers
• Direct or indirect damages resulting from a service
• Financial losses related to a provider's cancellation of a service
• The acts, omissions, or negligence of providers
• Disputes between clients and providers

AlloPresta's liability is limited to the amount of commissions collected on the transaction concerned.

5. Provider Obligations

Providers agree to:

• Provide accurate and up-to-date information
• Hold all licenses and insurance required by law
• Comply with the platform's cancellation rules
• Not contact clients outside the platform to bypass commissions
• Pay commissions owed to AlloPresta on each transaction

6. Client Obligations

Clients agree to:

• Provide accurate information for the booking
• Be present or available at the time of the service
• Treat providers with respect
• Not contact providers outside the platform to avoid commissions

7. Commissions and Payments

AlloPresta collects a commission on each transaction:

• 0% on the first 3 services (launch offer)
• 5% from the 4th service onward
• 15% for providers without an active subscription

All payments are processed by Stripe. Funds are held in escrow until the service is confirmed or automatically released 48 hours afterward.

8. Cancellation Policy

Cancellation by the client:

• More than 24h before: full refund
• Between 24h and 4h before: 50% refund, 50% paid to the provider
• Less than 4h before: no refund

Cancellation by the provider: full refund to the client in all cases. A penalty applies to the provider as set out in these Terms.

9. Disputes

In the event of a dispute between a client and a provider, AlloPresta may act as a mediator upon request. AlloPresta's decision is final and both parties agree to accept it. AlloPresta reserves the right to refund the client or release funds to the provider based on its assessment of the dispute.

10. Personal Data

The collection and processing of your personal data is governed by our Privacy Policy, compliant with Quebec Law 25.

11. Governing Law

These Terms are governed by the laws of the Province of Quebec and Canada. Any dispute shall be submitted to the competent courts of the judicial district of Montreal.

12. Changes to Terms

AlloPresta reserves the right to modify these Terms at any time. Users will be notified by email 30 days before the changes take effect. Continued use of the platform after that period constitutes acceptance of the new Terms.